Embedding IT for Business Transformation

Welcome to the third part of our series, "Digital Evolution: 5 Key Tech Trends for Your Business." In this installment, we'll explore the importance of IT going beyond technical support and embedding itself deeply within the business. 

It's not just about understanding what your company does to make money; it's about grasping the intricacies of operations at the departmental and user levels. This shift in perspective demands a different approach to IT support — one that requires time, effort, and a willingness from the business to invite IT into the room to ask business questions, not just technical ones.

Gaining a Deeper Understanding

To truly provide value to the organization, IT professionals must actively engage with different departments and users, seeking to understand their day-to-day activities, unique needs, challenges, and goals.

By doing so, IT can gain insights that go far beyond what's written in standard operating procedures. It's about uncovering the nuances of how work is done, identifying bottlenecks, and discovering opportunities for improvement. This level of understanding can be achieved by asking questions and seeking insights from various parts of the organization while actively engaging with employees.

Identifying Silos and Shadow IT

One of the benefits of this deep dive into the business is the discovery of unintentional silos. In many organizations, departments can become isolated, leading to inefficiencies and communication breakdowns. By being embedded in the business, IT can spot these silos and work to bridge the gaps, fostering better collaboration and streamlined processes.

Another critical issue that often comes to light is the presence of "shadow IT." This refers to the practice of employees downloading and using applications without the knowledge or approval of IT or management. While this may seem harmless, it poses significant risks. Is the application properly licensed? Is it secure and regularly updated and patched? Is the data being backed up? Most importantly, why is the application needed? Could an existing company-approved application fulfill the same purpose, or is there an opportunity to improve efficiency and standardization across the organization?

The Value of Knowledge

Armed with this in-depth knowledge, IT can have meaningful conversations with both management and end-users. For management, IT can shed light on issues and opportunities that might have otherwise gone unnoticed. This newfound awareness can lead to better decision-making and resource allocation.

On the flip side, IT can also engage with its own teams to discuss how the information gathered can be used to deliver better services and support to the business. It's about leveraging technology to enhance productivity, collaboration, and efficiency, all based on a comprehensive understanding of the organization's needs.

The Commitment to Embedding

To achieve this level of knowledge and value, IT must be willing to embed itself deeply in the business consistently. It's not a one-time effort but an ongoing commitment to understanding, supporting, and enhancing the organization's operations. It requires building relationships, actively listening, and adapting IT services to meet evolving business needs.

Unlock Your Business's Potential with Fluid IT

As your business seeks to adapt and embed IT in its operations, partner with Fluid IT. Our expertise and tailored IT solutions empower organizations like yours to stay ahead in an ever-changing landscape. 

Contact us today to learn how Fluid IT can help drive your business forward, harnessing the full potential of technology to achieve your goals and aspirations. Your digital transformation journey starts here.

Explore More in Our 5-Part Series

Digital Evolution: 5 Key Tech Trends for Your Business:

1. Digital Evolution: A Hybrid Hybrid Workforce — Dive into the world of the hybrid hybrid workforce and discover how businesses are adapting to the changing landscape of work.

2. Cybersecurity: From IT Geeks to the Boardroom — Learn about the evolving role of cybersecurity and how it has transitioned from being solely an IT concern to a boardroom-level imperative.

3. Embedding IT for Business Transformation —  Delve into the critical role of IT business integration and how this change impacts business success.

4. The User-Centric Approach: Shaping the Future of IT Services —  Explore the paradigm shift towards a user-centric approach in IT services and its profound impact on shaping the future of business technology.