Not too long ago, we shared a story of a company that wasted well over $300,000 when they implemented an IT plan without getting a second opinion.
This is something we hate to see businesses go through.
One of the issues that came from that costly mistake was that the company got rid of their outside IT service contracts and brought all their IT support in-house. They decided that if they were bringing all their IT hardware and equipment in-house, their IT staff should be in-house, too.
This mistake wasn’t a one-time waste of money. This cost the company multiple thousands of dollars every year going forward.
When we see companies considering restructuring their IT departments – especially when they’re talking about bringing their IT support in-house – we beg them to get a second opinion from an unbiased and business-focused expert. If not us, than someone else they trust!
Many small, medium and large businesses do not see a financial benefit when they bring their IT staff in-house. This move is expensive and incurs both one-time costs as well as ongoing costs – all of which can often be mitigated with a good outside IT service vendor.
Here are three things that most business don’t know about moving their IT in-house.
1. Using Outside IT Support Allows Your Internal IT Team to Focus More on Your Business
Everyone in your office should be focused on one thing: your business. If your IT team is spending all their time managing operational tasks, like running an office-based server farm, they don’t have time to focus on day-to-day business tasks, like getting new users set up.
Managing your business’s IT equipment, hardware, data, security, user setup, etc. is a full time job – for multiple people. It’s easier to keep your IT team business-focused when the operational support is outsourced.
2. Most Businesses – Even Large Ones – Cannot Afford to Hire Every Skill-Set Necessary
No one single person is going to have every skill-set necessary to handle all of your IT needs. So if you are going to have all or most of your IT staff in-house, you are going to need to hire multiple people with varying skill-sets.
First, this is costly. You will now be paying for salaries and onboarding for multiple new employees. Even then, you likely will run into IT support issues that your team can’t handle – and you’ll still need to bring in outside help occasionally.
3. Even When You Have More Internal IT Staff, You Will Still Have to Bring in Outside Support
Let’s say you hire three IT support personnel: a Level 1, Level 2 and Level 3 IT service technician. Well, what happens when your Level 2 person is out sick and your Level 3 person is busy dealing with a major security breach on one of your office servers? Your Level 1 person doesn’t have the skills to handle Level 2 IT issues. So you call in outside support.
Calling in outside support ad-hoc is a very expensive way to run a business. It’s often much more cost-efficie nt to have an ongoing contract with an outside IT service vendor.
How to Know When to Get a Second Opinion
When your IT leader brings you a business case with a price-tag that makes you cringe, get a second opinion. In fact, it’s smart to even set a dollar amount to that. Say, if an IT situation is going to cost your company more than $50,000, you call in an expert for a second opinion.
Yes, that might cost you a little bit of time and maybe a consultation fee – but it may just save you $300,000!
It’s great if you trust your internal IT team when they come to you with an IT restructuring proposition. But don’t bet your business on it. Get a second opinion before you make any large, expensive IT moves.