A friend of mine told me a horror story this week that turned my stomach. This friend has an accounting firm and relies on QuickBooks to run his business and manage his clients’ books. He gets QuickBooks through a cloud hosting provider that shall remain nameless – and you’ll see why.
Last Friday my friend’s QuickBooks software was down for 5 hours. In my book, that’s a full-on emergency situation for an accounting firm.
But it gets worse.
Once the accounting software was back up and running, my friend noticed another problem. All of his clients’ data from the last week was gone.
Sure enough, the hosting provider had accidentally restored week-old data, effectively deleting an entire week’s worth of work for my friend’s accounting firm.
He was upset. I was livid.
Because there’s no excuse.
Outstanding support, service consistency, constant monitoring, expert engineering, QuickBooks knowledge and 100% uptime – these are the foundations of our QuickBooks Hosting solution.
This is not snobbery. This is what today’s businesses require – especially accounting firms!
We don’t take this lightly. My team and I here at Fluid went through a rigorous approval process to become one of only a handful of Intuit Authorized Standard Hosting Providers for QuickBooks. Our standards of service are high because they have to be – because our clients and their businesses need them to be.