An Open Letter to the Businesses We Support: We Know IT is a Burden
bur-den – noun
1a: something that is carried
2: something oppressive or worrisome
3a: the bearing of a load
Many of the businesses we work with consider IT a burden. We agree.
You might think I’m crazy to call my profession “burdensome.” You might say, Well isn’t playing with all the new technology devices fun? Well I’m not crazy, and yes playing with innovative, boundary-breaking tech is fun. But we also take IT seriously. We understand why it’s a burden to businesses, and while we seek to take some of the burden off of your shoulders, we happily add it to our own.
We Fluid team members take this burden very seriously.
Believe it or not, not all of us are technical. We have office support, customer service and sales support staff that keep the whole ship afloat. But every single one of us has something in common: we are passionate about doing a good job and we actually care about our clients. As we empower you to spend more time running your business and less time worrying about your IT, you also empower us.
You don’t place a burden on us. We gladly take the burden from you. That dedication to easing your load is what gets us up in the morning and what drives us to work late into the night. When your business thrives, we are successful. So we celebrate your successes and we carry the burden of making sure that we are there when your technology lets you down.
So maybe “burden” isn’t the right word. What we carry on our shoulders is a trusted responsibility and the privilege of being your technology leader.