In my previous post, I promised 4 topics that if considered may make you re-think outsourcing IT. We started with the specialized knowledge required to keep IT running smoothly for a business today. No one (or two) person will have it all. If you missed it, check it out here. Today, I'm going to focus on the strategic support you get from the right IT partner. IT should be a business enabler, not a cost center. The right partner will provide that support.
Reason #2 - From Password Resets to Profit (Setting an IT Strategy)
If you currently have a full-time IT employee or team, how often do they approach executives to get input on how to better support the business using technology? Based upon experience, my guess would be not very often. Smaller IT shops typically do not have the time to keep all of their systems up to date (not to mention password resets, break/fix, email issues), much less consider how to make the technology profitable. The most valuable function an IT organization can provide is not just keeping the lights on, it is enabling the business to grow.
Outsourcing your IT to a managed service provider gives you access to consultants that will work to align technology with your business strategy. Some even provide virtual CIO services, such as planning a technology roadmap, developing an IT budget, and analyzing and reworking business processes.
How are you mitigating the risks associated with maintaining an IT environment? See our next installment on Reducing Risk.