“We’re in the cloud, we’re all good.” We hear this all the time from business owners. The number of companies using cloud services for all their business software is increasing. With no servers and software in the office, many people have the misconception that any hardware still onsite, requires no attention.
So, when asking owners and CEO’s about their IT needs we get the quick “We’re all good, everything we have is in the cloud.”
This misconception is not only inaccurate, it is extremely risky.
While it is true that cloud solutions can mean computers in the office, laptops and desktops may not need to be as beefy because all the work is ‘in the cloud’, the fact remains there are still devices, and more importantly, users that will require the same level of IT support and responsiveness from their IT staff/provider.
Security is a primary concern when in the cloud.
In the “old days”, users would login to software and systems running on servers in the closet. When there were issues, the IT guy would come to the rescue, and they would take systems down to do maintenance, upgrades, etc. Having your software in the cloud can be very easy to use, convenient and appear to not need the same ongoing care and feeding, which can be mostly true and a great advantage of the cloud. But that one first step – logging in, is still a critical component to ensure proper security is in place for accessing systems now in the cloud.
Managing security is still a core requirement for every business and with the “sprawl” of cloud solutions, many companies use multiple cloud applications requiring multiple logins and passwords. On the other end of that cloud application is a user that still requires support when things go wrong, or when they want to add something new.
Users still exist and need to be supported
Seemingly simple cloud applications like DropBox still require security settings, user settings and support in a business environment. You probably don’t want all employees to have access to sensitive HR data. Users still must be added and managed, printers still stop working (the bane of my existence), and laptops and desktops still fail. Assuming there is no need for IT support, puts the company back into reactive mode, only addressing needs after something happens.
Reverting to reactive support is a step backwards in user productivity
Most of what IT does is under the water line. Like the propeller and rudder on a boat, you can’t see them, but they are required if you want to move forward in a precise direction. Technology is only visible when the business and users are accessing it. Much of the cloud is below the water line and appears to work on its own, but it still requires the skilled engineers and technicians to ensure everything is working to meet the business goals.
When you add the ongoing and more visible needs of the end-users, having good, proactive managed IT support and security is a MUST! Therefore, even when everything is in the cloud, having the right IT support can make the difference between success and failure.